You ask, I answer.
Most common questions asked when
sourcing a provider of security services.
Throughout my time in the Security Industry, I've encountered and asked countless questions.
Below are some of the most frequently asked questions directed at AJ-Security and about the industry in general.
The United Kingdom is home to thousands of security businesses ranging from large to smaller, established firms and also start up companies working hard to build their growth and reputation.
In my 30+ years in the industry, I've experienced and witnessed many qualities and on occasions some negative happenings, but majority of the security providers I've worked with are among the best, and these qualities I have brought in to my company to benefit clients.
What are Accreditations?
When choosing a security provider, it's crucial to consider their accreditations, as they signify a commitment to quality management and instill confidence.
Companies that actively pursue recognised accreditations demonstrate a dedication to excellence, setting themselves apart from those who simply price a job and complete it.
AJ-Security, with its numerous accreditations, reflects a serious commitment to becoming a leader in the industry, making us the trusted choice for your security needs.
We have to date, achieved the following awards:
Approved Contractor Scheme (ACS)
ISO 9001:2015
Cyber essentials
Safe Contractor
Achieving numerous accreditations through tried and tested methods in a short period since our founding in 2018 underscores the determination and dedication we bring to every client.
At AJ-Security, our clients benefit from knowing they've invested in a company that values relationships, safety, peace of mind, exceptional value, and the trust that comes from strong referrals.
Is the business and your employees insured?
Insurance is a must in every industry and walk of life.
Employees and clients having knowledge that the services delivered are fully insured against any accidents, incidents or occurrences are vital.
Unfortunately there are workers in the industry operating without insurance or accounts with HMRC.
These people are who greatly affect the industry.
Risking use of a company/person that has no insurance, could result in a cost the customer, the 'worker' and may on occasions carry a hefty penalty too.
We do not use subcontractors for our full time or lengthy contracts.
Instead we recruit experienced male and females who already possess qualities required, and their SIA licence, plus have knowledge for the intended location.
We also recruit locally from unemployment by fully training them using our sister company AJ Training Academy to prepare them for job roles and interact them with our experienced officers to benefit from tried and tested methods of dedication, duty of care, professionalism and operating with an open-mind.
Do you provide security services outside of Cumbria?
We proudly provide security services throughout the United Kingdom for security guarding, festivals/events and Door Supervision.
Our services are delivered professionally with a personal touch from the knowledge and skills of the management team.
Company reputation is every thing when it comes to client partnership.
Initially focused on protecting people and properties in Cumbria, we have since expanded our area of operations throughout the United Kingdom, but sill offering the same vital reassurances as if it was on our doorstep.
Do you accept contracts from National Companies?
YES! The company accepts contracts from National suppliers and local suppliers who for whatever reason cannot fill the required positions.
These could be occasional contracts, full time, short term, seasonal and open-ended in duration.
We are all in this together and making it work is key to keeping assets, premises, locations, visitors, ticketholders, commercial and residential properties safe and secure.
Outstanding work is recognised not only by the public, clients, and their employees but also within our own team.
Our workforce often highlights exceptional efforts, such as going above and beyond to meet contract demands, covering shifts at short notice, or stepping up cover sickness and annual leave.
Being grateful for these contributions, we identify the most deserving officer and award them the prestigious 'Employee of the Month.'
Occasionally, this recognition extends to two employees who have demonstrated extraordinary dedication.
Has the security industry changed since you began in 1989?
Absolutely!
The security industry has undergone a complete transformation since the late 80s. Professionalism and industry standards have improved significantly, largely due to the Security Industry Authority's introduction of strict guidelines, policies, and standards.
While some respected officers struggled to adapt initially, leading to challenges for licensed venues, the industry's commitment to training and development has brought everyone onto the same page.
The security industry is moving in the right direction, with licensed operatives upholding the highest standards.
What is your opinion of the Approved Contractor Scheme?
Introduced by the Security Industry Authority, the ACS accreditation has become a hallmark of excellence for companies striving to surpass other security service providers.
The ACS upholds strict guidelines and policies to ensure professionalism, encompassing Quality Management, employee duty of care, and a rigorous recruitment process, along with comprehensive client care before and after services.
An independent third party audits the ACS annually to ensure ongoing consistency and high standards.
We are proud to have successfully passed our most recent assessment in January 2024 enabling us to continue confidently deliver business to business guarantees.
What determines the hourly rate?
Indeed, our rates of pay are never below the National Minimum Wage, and when clients settle invoices directly with us, not through a third party, our employees are compensated according to their true value to the company.
While large companies sometimes outsource contracts, this does not affect our service quality or professionalism.
Our security officers are always paid at or above the National Living Wage.
We prefer direct or second-line contracts to ensure our employees receive good value for their commitments, and enables us to maintaining a strong and reliable team of male and female officers.
Subcontract work is accepted upon agreement.
What makes an ideal customer?
Ideal customers are those who view security services as an investment for peace of mind rather than an expense.
Customers are often decision-makers within a company who may currently use another supplier but feel the service could be improved, or that they are paying too much for what they receive.
They value commitment, resources, and strong working relationships, recognising the importance of a secure environment for their customers, visitors, and employees.
Ideal customers understand that the true value of security lies in creating a safe and secure environment, not just in the price per hour, and by having us as your supplier, you are valuing your visitors, colleages, employees and assets.
Do I make AJ-Security appear on the radar of those requiring security?
Our social media platforms and website are accessible to everyone, whether at home, work, or on the go.
We're active on Facebook and LinkedIn, ensuring that potential clients, prospects, and current clients stay fully informed about our company values and direction.
Regular updates on our progress, goals, and success stories may be exactly what you need to become our next client or to reassure our current clients that they have chosen a dedicated and caring company. Why? Because we care.